Customer Support Lead

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

📌 Overview

We’re hiring a Customer Success & Support Associate for a fast-growing U.S.-based startup in the affiliate marketing and creator economy space. This is a remote, full-time contractor role with an immediate start. The ideal candidate has 2+ years of experience in customer-facing roles and is excited to join a high-growth, dynamic team where they can make a meaningful impact.

In this role, you’ll support and retain platform users (creators and brands), ensuring they get the most out of a unique, Amazon-focused affiliate solution. You’ll combine strong communication, customer success, and operational skills to drive satisfaction and growth.

🛠 Responsibilities

• Onboard new customers and creators, ensuring a smooth and engaging experience
• Act as the first point of contact for platform users via email and phone
• Approve and vet creators based on internal guidelines
• Manage and update customer data using Excel and CRM tools
• Analyze account activity and provide insights to improve the customer journey
• Collaborate with growth, product, and engineering teams to implement process improvements
• Help scale internal support systems and documentation

✅ Requirements

• 2+ years of experience in customer success, account management, operations, or related roles
• Excellent written and verbal communication in English
• Strong proficiency in Excel (formulas, data entry, and light analysis)
• Detail-oriented, highly organized, and quick to adapt to new tools and processes
• A fast learner with a proactive mindset and strong administrative skills
• Bonus points for:
• Experience with CRMs like HubSpot
• Basic SQL knowledge
• Exposure to e-commerce, affiliate marketing, or creator platforms

🎁 Benefits

• Competitive compensation based on experience ($2,000 - $2,500)
• Full-time remote contractor role, treated as a core member of the team
• Work aligned with U.S. time zones (Pacific preferred, flexible)
• Unlimited PTO, with 3 weeks’ advance notice
• Observe U.S. holidays
• High-growth potential in a rapidly scaling startup
• Fast, 2-step interview process for quick decision-making

If you think you’d make a great fit for the role, we’d love to hear from you! Apply through Hire with Near to connect with our client and boost your career.