Technical Documentation, Senior

Overview: Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self. The Role and Team You will be a member of a small team creating implementation, developer, and administration documentation for partners, client administrators, and internal services who implement and manage Medallia products. This is a dynamic environment where you can test your skills across a range of product functionality. Please note that this position is based in Buenos Aires, AR or Mexico City, MX, reporting to the Product Documentation Manager based in the U.S. Responsibilities:

• Develop documentation independently and collaboratively for software updates and new features.
• Work with product managers and owners to align documentation with customer needs.
• Apply structured content strategies for efficient information reuse across various platforms and audiences.
• Gather information autonomously from multiple stakeholders with minimal support from team leads.

Qualifications: Minimum Qualifications

• 3 years of experience in writing software documentation for various audiences including administrators, end users, developers, and IT operations, with a focus on complex systems.
• Demonstrated experience with end-to-end documentation lifecycle including identifying, researching, reviewing and documenting project requirements and tasks based on analysis of project needs.
• Demonstrated proficiency in English grammar and writing, ensuring content clarity and logical organization.
• Demonstrated experience in gathering and synthesizing information from various stakeholders with minimal supervision.

Preferred Qualifications

• 5 years of experience in writing software documentation.
• Technical background for effective interaction with engineers, product managers, and technical program managers, along with proven ability to deliver high-quality technical documentation.
• Experience using JIRA for tracking work items.
• Proficiency in media creation tools such as Google Draw, Snagit, Camtasia, and Visio.
• Programming experience, especially in JavaScript or scripting, is beneficial.
• Experience in structured authoring, particularly DITA/XML.
• Self-starter comfortable in a dynamic environment.
• Strong organizational skills with the ability to manage expectations and maintain focus.
• Curiosity and a constant drive to question, dig deeper, and learn.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $52,000 - $65,000 USD. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidates work experience, candidates work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.