Customer Service Representative (Automotive Industry)

Customer Service Representative (Automotive Industry)

Schedule:U.S. Business Hours (Exact hours to be confirmed)

Location:Remote – Open to LATAM applicants (Mexico strongly preferred)

Compensation:$8–$10 USD/hr (Approx $1,390 – $1,740 USD/month)

Are you an experienced automotive professional who thrives under pressure and knows how to turn urgency into clarity?

We’re seekingbilingual Customer Service Representativeswith a background in theautomotive industryto support high-intent inbound callers who need immediate help with electronic control module (ECM, PCM, TCM) replacements. These are not casual inquiries — they are critical, time-sensitive customer interactions.

You’ll be joining a rapidly evolving e-commerce operation that specializes inremanufactured automotive computer modules. The company is transitioning from a traditional call center to aremote-first customer service model, aiming to build a leaner, higher-performing, and more professional support team.

This is not a hard sales role. The focus is onprofessionalism, accuracy, and empathy— guiding customers from problem to purchase, with clear, confident communication.

Key Responsibilities

• Respond to inbound calls from customers needing immediate ECM/PCM/TCM replacements
• Accurately collect vehicle details, process payments, and complete orders using internal systems
• Follow structured call flows, SOPs, and training documentation to ensure consistent service
• De-escalate frustrated callers and deliver calm, capable support
• Use Vonage Business VoIP tools, including barge, monitor, and three-way calling
• Participate in ongoing training through SOPs, call recordings, and live monitoring
• Represent the company’s service-first approach with professionalism and consistency

Requirements

• Bilingual:Fluent in Spanish and English
• Previous automotive industry experienceis required
• Strong communication skills with the ability to handle urgency and pressure
• Comfort with phone-based service and following structured processes
• Reliable internet connection, noise-canceling headset, and a quiet home office
• Professional attitude with a long-term mindset — not seeking short-term gigs
• A stable employment history, withat least 2 years at a previous job

Preferred Qualifications

• Familiarity with vehicle electronic modules (ECM, PCM, TCM) or similar components
• Prior call center or remote customer service experience
• Experience in e-commerce, especially with order entry or inbound support
• Leadership potential and interest in long-term growth opportunities

What We Offer

• Competitive monthly compensation:$1,390 – $1,740 USD/month
• Performance incentives and commissions
• Structured training with SOPs, recorded/live calls, and documentation
• Clear advancement path:Customer Service Rep → Supervisor → Operations Trainer
• A stable, remote-first environment focused on results and reliability

If you’re an experienced automotive professional who wants to build a long-term remote career in a fast-moving, support-driven environment — we want to hear from you.