Customer Retention Associate with English, Spanish and Portuguese

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About the Role: Grade Level (for internal use): 08 About the Role: The Team: The Operational Execution team is a key partner to the frontline Revenue team, streamlining processes, enhancing client experiences, and driving revenue growth on complex, large accounts. We are a vibrant, global team of ambitious, client-focused professionals who thrive on collaboration, innovation, and achieving significant results. If youre energized by partnerships and motivated to lead with impact, this is the team for you. Responsibilities and Impact: Working with a broad range of internal stakeholder teams and external clients, while working alongside a global group of ambitious team members Professional and personal growth while supporting an evolving, dynamic team Exposure to senior management within the Financial Institutions and Latin America segments Partner with other team members and the frontline Relationship Management teams to identify opportunities where we can best enable the renewal process, from deal preparation, timeline & milestone planning and stakeholder coordination through contract creation, redline facilitation for contracts, ownership of approvals and service extensions, and invoice & payment tracking Attend account planning meetings to assist with strategy and help avert procedural problems before they develop Lead efforts in building key client presentations, alongside account and internal stakeholder teams Negotiate renewals with clients in partnership with Relationship Managers and Account Managers, ensuring the best possible renewal outcomes Act as the traffic coordinator/project manager of work, liaising and partnering with other stakeholder teams to resolve client requests and/or issues in a timely manner. Become a Subject Matter Expert on internal procedures related to the OTC process Maintain open lines of communication through regular interactions with other stakeholder teams, such as Order Management and Legal Suggest potential system and/or process improvements Assist in creating and updating procedure documentation as needed Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals Coordinate and participate in renewal meetings/calls with internal stakeholders Monitor market and account trends and key challenges facing frontline teams, keeping the Revenue Enablement and Relationship Management teams abreast of developments and advising on deal strategy accordingly Provide predictive caution to the team, manager and other key stakeholders if tasks will not be completed in a timely matter Work closely with Commercial to resolve Delayed Renewals and AR and with Collections to ensure subscriptions are paid in a timely manner Assist in the forecasting process by providing frequent insights around trends, competitive positioning, and pricing strategy Provide back-up support for team leads and management Complete other assignments as required and/or assigned What Were Looking For: The ideal candidate for this role is a high-performing individual who will bring their excitement and passion to the team. You should be able to thrive in an environment of multiple priorities and deadlines, complex deals and unexpected challenges. Basic Required Qualifications: A minimum of a Bachelors degree in Business, Communications, Finance, Marketing, Computer Sciences and/or Economics. 4+ years of professional experience in SaaS related business Tri-lingual (English, Spanish, Portuguese) Client-facing, retention and negotiation experience Prior Sales or sales support background will be preferred Preferred Qualifications: Intimate knowledge of Salesforce processes and reporting Excellent, comprehensive communication skills, both verbal and written, with the ability to engage with stakeholders at all levels of the business, internally and externally Attention to detail, self-motivation, positive mindset, excellent work ethic Ability to analyze and discuss complex issues and identify possible solution(s) Ability to effectively collaborate with partners of all levels across the globe Ability to work independently with minimum supervision Experience in effectively managing challenging situations (i.e. objection handling, overcoming gatekeepers, etc.) Commitment to integrity and excellence with a client-first mindset Solid organization, multi-tasking and prioritization skills Strong MS office (Word, Excel, PowerPoint) skills Please apply with your English CV. Recruiting process will be in English About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . Whats In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Were more than 35,000 strong worldwide—so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. Thats why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 311747 Posted On: 2025-03-16 Location: Buenos Aires, Argentina

Information :

• Company : S&P Global
• Position : Customer Retention Associate with English, Spanish and Portuguese
• Location : Buenos Aires, Buenos Aires
• Country : AR

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Retention Associate with English, Spanish and Portuguese job info - S&P Global Buenos Aires, Buenos Aires above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Retention Associate with English, Spanish and Portuguese job info - S&P Global Buenos Aires, Buenos Aires in 2025-03-19 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.