Traveler Care Support Specialist (Luxury Travel)

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Company Overview

Zicasso is a leading luxury travel company that creates personalized, life-enriching experiences for discerning travelers. Founded in Silicon Valley, our unique approach to travel blends cutting-edge technology and the unsurpassed destination expertise of our top travel specialists worldwide.

As a member of our team, youll contribute to creating experiences that consistently earn us thousands of 5-star reviews. Youll be part of a company recognized as "Best in Travel" by TRAVEL+LEISURE magazine and regularly featured in notable publications such as The New York Times, The Wall Street Journal, BBC, and CNN. By joining Zicasso, youll play a key role in bringing travel dreams to life - pushing the boundaries of whats possible in luxury travel experiences.

As a fully remote company spanning five continents, we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. Were seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture underpinned by the pursuit of excellence, integrity, and teamwork.

Our global team comes together biannually for an international company trip in various locations, providing a unique opportunity to share ideas, collaborate in person, and strengthen our culture. This event embodies our commitment to both professional growth and the transformative power of travel.

Join us in shaping the future of luxury travel while working towards our vision: to create a more connected humanity through travel. To learn more, visit www.zicasso.com .

The Role

We are looking for a Traveler Care Support Specialist who embodies an entrepreneurial spirit, has a passion for international travel and is seeking a career opportunity in the tech & travel industry.

This detail-oriented person will be responsible for a variety of tasks geared towards ensuring the Traveler Care Team is running as efficiently as possible. The work will range from processing reviews, helping with ancillary projects, and other administrative tasks that help the Traveler Care team become more productive and effective.

This is an international, fully-remote, freelance contractor position, working from home, at a location outside of the United States. We are particularly seeking candidates who are based in Argentina, Costa Rica, Brazil and Colombia.

There is flexibility in your work hours but we expect that you will generally maximize your overlap with Colorado hours, ie. until 5pm Mountain Time (GMT -3).

The work will all be conducted in English.

Key Responsibilities:

• Perform data entry with high accuracy (e.g. enter data provided directly from customers and colleagues, update existing data, verify data by comparing it to source documents, etc.)
• Organize and coordinate traveler reviews process, ensuring timely follow-ups, reviewing, etc.
• Maintain our travel insurance program, generate insurance quotes, and provide travelers with appropriate information
• Coordinate flight requests with flight specialists
• Engage and communicate effectively with travelers through various channels, including online chat or other methods as needed
• Prepare and modify documents including correspondence, reports, drafts, and emails
• Assist Zicassos Care Team members with various administrative tasks
• Assist in resolving and tracking customer opportunities
• Learn to utilize Zicassos data, analytics, and technology to create new standards of customer success and excellence for the luxury travel industry.

Required Skills and Experience:

• 3-5 years of professional work experience
• Excellent fluency in oral and written English
• Detail-oriented and strives to achieve quality, error-free work
• Ability to work remotely - both independently as well as in a team environment
Passionate about travel
• - highly desirable if you have traveled abroad extensively and have a strong curiosity about new international destinations
• Strong customer service focused skills
• Adaptable to different styles of communication and traveler behaviors
• A cheerful and confident person who naturally builds relationships
• Willingness to work flexible hours, including weekends, evenings and holidays
• Strong organizational skills
• Comfortable with technology and readily able to learn and adapt to the use of new software
• Highly motivated and enthstic; ready and willing to put in extra effort in a start-up environment to drive company success
• Can-do, flexible attitude
• Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
• Bachelors degree or higher preferred

What We Offer:

A Values-driven Team

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance.
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
• Learning and development annual stipend.
• Enjoy two company-sponsored business trips each year at international destinations we serve!

Information :

• Company : Zicasso
• Position : Traveler Care Support Specialist (Luxury Travel)
• Location : Desde casa
• Country : AR

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Traveler Care Support Specialist (Luxury Travel) job info - Zicasso Desde casa above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Traveler Care Support Specialist (Luxury Travel) job info - Zicasso Desde casa in 2025-01-31 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.